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Swiftmark Software Solutions
P.O Box 51
Croton-On-Hudson
NY, 10520
United States
Fax No(s) :- (1)-914-931-4085
:- (1)-914-944-4991
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| Company Return Policy |
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NOTE: ALL RETURNS ARE CAREFULLY INSPECTED
UPON RECEIPT!
All returned packages will be thoroughly inspected in accordance with our
published INSPECTION CRITERIA, and determination will be made if
eligibility requirements are met for credit, replacement, exchange or
repair. Please be sure to follow these guidelines to avoid any delay or
denial of processing your return.
Returning a DEFECTIVE ITEM Unless otherwise specified, we gladly accept
DEFECTIVE EXCHANGES on products within 30 days of original invoice date.
Provided you have contacted the product manufacturer and been issued a
defective confirmation code. (Manufacturer phone numbers can be found on
your invoice or on the Swiftmark.com website). Swiftmark Software shall have
sole discretion as to the credit method. We may issue a credit, ship a
replacement product, exchange or we may repair the item and return it to
you.
Help Us Process Your Return Quickly And Efficiently!
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Some manufacturers have implemented returns restrictions that prevent
Swiftmark Software from being able to accept returns or offer exchanges,
replacements or credits on their prod-ucts. Products from manufacturers
such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not
returnable to Swiftmark Software FOR ANY REASON. All support as well as exchanges
or replacements for DEFECTIVE merchandise, including within the first 30
days of ownership, must be handled directly with the product manufacturer.
Swiftmark Software cannot accept any returns nor offer replacement, exchanges or
credit for ANY product missing the UPC code. Only the product manufacturer
can replace any DEFECTIVE item missing the UPC sticker. Non-Defective
Returns Returns of NON-DEFECTIVE items that are returnable by Swiftmark
Software
to product manufacturer may, at Swiftmark Software ’s sole discretion, be accepted
for return. ALL NON-DEFECTIVE RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE
and such returns will be for store credit or refund at Swiftmark Software ’s sole
discretion within 30 days of original invoice date.
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ALL products being returned must be 100% complete
and must be packaged in ORIGINAL PACKAGING. All packing materials,
manuals, diskettes, CDs, digital media, blank warranty cards and other
accessories and documentation must be included in the original packaging,
as provided by the manufacturer. A return will not be processed, or a
restocking fee may be charged in the event ANY item(s) included in the
original shipment to you is not present in the returned package. Items
sent for return consideration will be immediately denied and Swiftmark
Software ’s
return policy will NOT BE HONORED in the event that a
return shipment is received by us improperly packaged, altered or
physically damaged. ALL ITEMS WILL BE INSPECTED AND TESTED UPON
RECEIPT. Any discrepancies including, but not limited to, the
following list will result in the package being returned to the customer
and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing
credit:
 | Products which are improperly packaged |
| Products returned to Swiftmark Software in non-qualified
shipping container |
| Packages affixed with counterfeit label(s) or
affixed with labels exhibiting tampering |
| Products with any standard certification labels
removed (UL listing, capacity, brand name) |
| Products or packages with barcode label removed |
| Products with SERIAL NUMBER which does not match
SERIAL NUMBER on package or invoice (Swiftmark Software maintains serial number
tracking) |
| DAMAGE: Cracked components or damage to any
circuit boards |
| DAMAGE: Any dents, scratches, defacement or abuse
of base casting |
| DAMAGE: Torn or punctured tape seals |
| DAMAGE: Loose, damaged or removed screws/fasteners |
| Product Categories: CPU’s, notebooks and other
items so labeled with a security seal will not be accepted for return
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ALL defective returns must be accompanied by a manufacturers defective
confirmation code. Contact the manufacturer (manufacturer phone numbers
are available at www.Swiftmark.com website, on the front of your invoice
or in the product’s instructional information); upon diagnosis of the
defect the manufacturer will issue a defective confirmation code. You will
need to give this code to the Swiftmark Software representative during Step
Three.
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Returns will not be accepted at our warehouse without a valid Return
Authorization (RA) number. RA numbers will expire after 14 days. Any
return we receive without an RA number will be documented and returned to
you.
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We STRONGLY recommend that you FULLY insure the
package you are returning. THIS IS FOR YOUR PROTECTION, in the event the
package is lost or damaged in transit. We suggest that you use a
“traceable carrier” that can provide you with “proof of delivery.”
Swiftmark.com shall not be responsible for items returned that are lost or
damaged in transit. Postage and handling charges, both to and from our
warehouse will be paid by you, the customer, and is non-refundable. In the
event that the product you are returning does NOT meet the requirements
described in this document, we will photograph the merchandise and
packaging and prepare a detailed summary of our determination to deny the
return. The merchandise will then be returned to you.
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This Checklist Must Be Completed, Signed And
Included With Your Returned Merchandise.
IMPORTANT:Please
return
this sheet with your returned merchandise. You will need Adobe Acrobat
Reader to view the page.
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